Privacy Policy for Homely Furniture

Who we are

Our website address is: https://homelyfurniturebd.com/

This site is operated by Homely Furniture. We are a provider of interior design and furniture services in Bangladesh.

Our contact information is:

• Company Name: Homely Furniture

• Address: House 47 (GF), Road No-5, Block-J, Banasree, Rampura, Dhaka-1219

• Email: homelyfurniturebd@gmail.com

• Phone: 01957-969761

What personal data we collect and why we collect it

We collect several types of information for various purposes to provide and improve our service to you.

Contact forms (and Facebook Lead Ads)

We collect personal data from you when you voluntarily provide it to us. This includes:

1. Facebook Lead Ads: When you submit one of our lead generation forms on Facebook or Instagram, we collect the personal data you provide, which typically includes your Full Name and Phone Number. We collect this solely to contact you about your request for our interior design services (e.g., to schedule a free consultation, provide a quote, or arrange a site visit). Your submission of the form is considered active consent for this contact.

2. Website Contact Forms: If you use the contact form on our website, we may collect your name, email address, phone number, and any message you write. We use this information only to respond to your customer service inquiry.

We do not use the information submitted through these forms for marketing purposes unless we explicitly ask for and receive your separate consent.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website (e.t., in a comment), you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

Our website may also use essential cookies to ensure basic functionality and performance.

Analytics

We may use third-party analytics services, such as Google Analytics, to collect anonymous data about how visitors use our site. This includes information like which pages are visited, how long users stay on a page, and browser type. This data helps us understand site traffic and improve the user experience. You can learn more about how Google uses data and how to opt-out by visiting Google’s privacy policy.

Who we share your data with

We do not sell, trade, or rent your personal data to anyone.

By default, we do not share any personal data with anyone outside of our company. The only exceptions are:

• Service Providers: We may share information with internal staff or trusted subcontractors (e.g., installation or delivery teams) only for the purpose of providing the service you requested.

• Legal Obligations: We may disclose your information if we are required by law to do so.

How long we retain your data

We retain your personal data only for as long as is necessary for the purposes set out in this policy.

• Contact Form & Lead Ad Entries: We retain submissions from contact forms and Facebook Lead Ads for a reasonable period (e.g., up to 2 years) for customer service purposes, but we do not use this information for marketing campaigns unless you opt-in.

• Analytics Records: We retain anonymous analytics records for up to a year.

• Comments: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically.

What rights you have over your data

If you have provided us with your personal data (e.g., through a lead form or contact form), you have the right to:

1. Request Access: You can request to receive a file of the personal data we hold about you.

2. Request Correction: You can ask us to correct any information you believe is inaccurate.

3. Request Erasure (Deletion): You can request that we erase any personal data we hold about you.

This does not include any data we are obliged to keep for administrative, legal, or security purposes. To exercise these rights, please contact us using the information provided below.

Where your data is sent

Your information, including personal data, is processed by our team in Bangladesh.

Additionally, visitor comments may be checked through an automated spam detection service. Data may also be processed by third-party services we use, such as our website host or email provider, whose servers may be located globally. We take all reasonable steps to ensure that your data is treated securely.

Contact information

For any privacy-specific concerns, questions, or requests regarding your data, please contact us:

• Via Email: homelyfurniturebd@gmail.com

• Via Phone: 01957-969761

• Via Mail: Homely Furniture, House 47 (GF), Road No-5, Block-J, Banasree, Rampura, Dhaka-1219

Additional information

How we protect your data

We take reasonable technical and administrative precautions to protect your personal information. We use industry-standard practices (like SSL certificates for our website) to ensure your data is not inappropriately lost, misused, accessed, or disclosed.

What data breach procedures we have in place

In the event of a data breach (either potential or real), we have procedures in place, including internal reporting systems. We will take all reasonable steps to notify affected users if their personal data is at risk.

What third parties we receive data from

We receive personal data about users from the following third parties:

• Meta (Facebook/Instagram): As noted above, we receive your Name and Phone Number from Meta when you voluntarily submit one of our Facebook Lead Ads.

What automated decision making and/or profiling we do with user data

We do not engage in any automated decision-making or profiling with user data. All decisions regarding your service are made by humans.